Carlton Manor completed the national accreditation review process in August, 2009 with the Council on Accreditation (COA). The COA feedback provided exceptionally high ratings from all groups surveyed.
Anonymous questionnaires were sent to various groups asking questions pertaining to each person’s involvement and relationship with the organization. Each question was specifically geared to uncover areas of strengths and weaknesses. Scoring was from 1-5.
The site visit leader from COA shared with the Carlton Manor staff and management team that these scores were truly exceptional as compared with thousands of organizations reviewed nationally.
Communities surveyed were funding sources, consumer referrals, regulatory bodies, managed care plans and other providers and agencies.
Foster Parents surveyed were Carlton Manor’s licensed therapeutic foster parents.
Personnel surveyed were Carlton Manor staff.
Supervisors and Management surveyed were Carlton Manor’s entire leadership team consisting of all levels of supervisors and managers.
Board of Directors surveyed were each member of the volunteer Board of Directors.